Crown Laboratories

Crown Labs is a specialty pharmaceutical company offering consumer healthcare products, prescription products, and contract development and manufacturing services. Their trading partners are pharmaceutical distributors and retailers, including McKesson, AmerisourceBergen, Cardinal Health, Walmart and Target.

As the healthcare system rapidly changes, pharmaceutical distributors and retailers are constantly envisioning new ways to move and secure the nation’s medicines, all while protecting patient safety. To assist these distributors and retailers meet their logistics goals, pharmaceutical companies take orders sent by trading partners and dispatch the healthcare products the same day. 

Before ProcessOne 365 was implemented Crown Laboratories was unable to achieve same day dispatch. Some of the issues they faced 

  • EDI purchase orders were received from an EDI VAN in a report. These orders were then keyed into the ERP system. This led to time delays and errors. 
  • There was no capability to send order acknowledgements or advance ship notes. 
  • Unable to send EDI invoices to Trading Partners 
  • No ability to e-mail notifications to logistics staff to alert them to orders to be  processed, picked and dispatched. 
  • No direct connection with Trading Partners, all communication was through a VAN. 
  • Many of the business processes had a manual element to them, meaning there was opportunities for delays and errors. 

ProcessOne 365 was chosen to solve these issues. We’re pleased to be able to say all these issues have been solved. 

  • There is now a direct connection with Trading Partners through AS2. AS2 is a specification defining how to transport data securely and reliably over the Internet. Security is achieved by using digital certificates and encryption. ProcessOne 365 is the only software between ERP, WMS and Trading Partners. 
  • All EDI transactions are now automated 
  • EDI purchase orders automatically create sales orders in the ERP system. 
  • EDI order acknowledgements and advance ship notes are automatically sent from our client ’s Warehouse Management System. This includes ProcessOne 365 advance ship notes being created from barcode transactions and then sent through AS2 to the retailer or distributor. 
  • EDI invoices automatically sent from ERP to Trading Partners. 
  • Ability to create specialized automated transactions for Trading Partners. For instance, orders taken on, are routed to the WMS by ProcessOne 365 and the products are dropped shipped directly to the consumer. 
  • Same day dispatch, the logistics team say this is the most important business improvement. 
  • E-mail notifications of new orders, deliveries and data errors that need correcting. 

In addition to this new functionality, ProcessOne 365 has also been able to adapt to new business processes. Our client has launched a new consumer healthcare product range, with the products being sourced from India and warehoused and delivered from a third-party warehouse. ProcessOne 365 was then configured to accommodate this business process. 

  • An EDI purchase order comes into ProcessOne 365. 
  • ProcessOne 365 turns this into an ERP sales order. 
  • ProcessOne 365 then sends an EDI Warehouse Shipping Order transaction to the third-party warehouse. 
  • The product gets shipped from the warehouse and ProcessOne 365 gets an EDI Warehouse Shipping Advice. 
  • ProcessOne 365 then confirms in the WMS and generates an Advance Ship Notice and an Invoice. 
  • All automated and if there are no data errors, this flows without human intervention. 

ProcessOne 365 went live in August 2016, since then Crown Labs has taken on venture capital, acquired three companies and ProcessOne 365 has been able to handle all of this growth. 

Find out how ProcessOne 365 Can streamline your business

Whatever technology is required to integrate, ProcessOne 365 has the capabilities to work with this.

More Case Studies

24 September, 2022

Campofrio Foods

Phase 1 was a warehouse automation project. ProcessOne was awarded the contract to automate all the transactions between this warehouse and Campofrio’s manufacturing plant.  The Phase 1 go live was in April...

Read More
24 September, 2022

Califia Farms

In the first two years after its brand launch, Califia Farms rapidly emerged as a fixture in the market for almond milk beverages and cold-brew coffee, with the company charging forward on...

Read More
18 October, 2022

LA Salads

Los Angeles Salad Company is a family owned and operated business, particularly acclaimed for quality specialty vegetables including French Green Beans (Haricots Verts) and fresh-cut produce.  The majority of LA Salad’s produce...

Read More